Refund Policy

Refund Policy for Handcrafted Beaded Necklaces

Because each piece is handcrafted and often made to order, small variations in color, pattern and bead placement are normal and part of the design.

RETURNS & EXCHANGES
- I accept returns or exchanges on ready‑made necklaces in their original, unworn condition within 14 days of delivery.
- Custom or personalized orders (including made‑to‑measure or name/initial pieces) are final sale and cannot be returned or exchanged unless faulty.
- Earrings are final sale for hygiene reasons.

HOW TO REQUEST A RETURN
- Email me at [your email] with your order number and reason for return before sending anything back.
- Once your return is approved, I’ll share the return address and instructions.
- You are responsible for return shipping costs and keeping proof of postage.

CONDITION OF RETURNED ITEMS
- Items must be unused, in their original packaging, with all tags and extras included.
- I reserve the right to refuse a refund if the item shows signs of wear, damage or alteration.

REFUNDS
- Once I receive and inspect your return, I’ll process your refund to your original payment method within 7–10 business days.
- Original shipping costs are non‑refundable unless the item is faulty or I sent the wrong item.

FAULTY OR DAMAGED ITEMS
- If your necklace arrives damaged or faulty, please contact me within 7 days of delivery with photos of the issue.
- I will offer a repair, replacement or refund depending on the situation and stock availabi

LATE OR MISSING REFUNDS
- If you haven’t received a refund after 10 business days, please check with your bank or card provider first, then contact me.

SHIPPING ISSUES
- I am not responsible for delays caused by postal or courier services, customs, or incorrect addresses provided at checkout.

INTERNATIONAL ORDERS
- Buyers are responsible for any customs and import taxes that may apply.

If you have any questions about this policy or your order, please reach out before purchasing.